or make 4 interest-free payments of $8.74 AUD fortnightly with More info
Your order will be confirmed within a few minutes of placing your order.It is our policy to ensure we deliver to our customers in a fast efficient manner. In order to achieve this we use a range of freight companies depending on the size and weight of your order. You will be sent a tracking link via your email address provided.
Should you have any queries, please don't hesitate to email email@example.comPOSTAGE & DISPATCHAfter payment is cleared 98% of all items are dispatched within one business day, Express Post for smaller items 1-3 day however for large items please allow 3-7 business days for it to arrive. Your item will be sent via courier.
Please provide a residential or business address as the courier offers a door to door service. Items can be dropped directly to your house or business which saves time spent at the shops.
Buyers will be able to trace the delivery online with a unique tracking number.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.The courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.30 DAY RETURN POLICYIf your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)The item is securely packed to ensure it is received in original and re-saleable condition.The item/s are NOT opened, used, worn or damaged, and are in perfect condition when receivedDo NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.Handling fees will applyIf the item was sent with free postage, a 20% postage fee will be deducted from the refund amount.If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.Terms of the Warranty are listed below:
All products sold in Australia are thoroughly checked and tested for 2 hours before dispatch.
Down Under Group Lighting Australia warrant that all products are free from defective material and defective workmanship through our strict quality control procedure in Australia.
All spare parts are readily available and we stock them exclusively for our customers.
36 months warranty will apply to all lighting products.
If items are defective, damaged or show any symptoms of operation failure during the warranty period, please contact us and we will help solve the problem.
Customers need to send photos or videos to us to show the problem first. Then we will offer a full or partial refund, or send replacement, or send parts.
New replacement or full refund will be offered for item which shows a serious problem and cannot be fixed.
Replacement or full refund will be offered for items within 30 days of buying.
Replacement or refund will be sent to buyers after faulty products are returned to the warehouse.
The electrical products must be installed by a qualified electrician.